Last Updated: August 5, 2026
At Bestoll.com, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or non-working product, we are here to help.
Please read our Return & Refund Policy carefully before placing an order.
You may request a return within 7 days from the date your order is delivered.
Return requests submitted after 7 days of delivery may not be accepted.
To process any Return, Replacement, or Refund request, it is mandatory to record a clear continuous unboxing video while opening the package.
The video should clearly show:
The sealed package before opening.
The shipping label.
The complete unboxing process without any cuts or edits.
The product received inside the package.
Claims without a valid unboxing video may not be eligible for return, replacement, or refund.
Returns will only be accepted under the following conditions:
You received the wrong product.
You received a damaged product.
You received a defective or non-working product.
You received an item with missing parts or accessories.
Returns will not be accepted if:
The return request is made after 7 days of delivery.
The product has been used, damaged, altered, or modified by the customer.
The product is returned without its original packaging, labels, accessories, or manuals.
The damage is caused by misuse, negligence, improper handling, or normal wear and tear.
The mandatory unboxing video is not provided.
The product is part of a category specifically marked as non-returnable on the product page.
All returned products undergo a quality inspection after reaching our warehouse.
If the returned product:
Is found to be used,
Is physically damaged by the customer,
Has missing accessories,
Does not match the original item shipped,
the return request may be rejected, and the product may be shipped back to the customer.
If your return request is approved, we may provide:
A replacement of the same product (subject to availability), or
An alternative product of equal value (with your approval), or
A refund if replacement is unavailable.
Once the returned product is received and successfully inspected, your refund will be processed.
Approved refunds will be issued to the original payment method used during purchase.
Refund processing times are generally:
Online Payments: 5–7 business days after approval.
Credit/Debit Cards: Depending on your bank, it may take additional time to reflect.
UPI/Wallets: Usually within 2–5 business days.
Shipping charges, COD charges, or other service fees (if applicable) are generally non-refundable unless the return is due to our error.
To request a return, please contact our support team within 7 days of receiving your order.
Provide the following information:
Order Number
Full Name
Registered Email Address
Mobile Number
Reason for Return
Photos of the product (if applicable)
Mandatory Unboxing Video
Support Email:
support@bestoll.com
Our customer support team will review your request and respond within 24–48 business hours.
Orders can be cancelled before they are shipped.
Once an order has been dispatched from our warehouse, it cannot be cancelled.
If you no longer wish to receive the order after dispatch, you may refuse delivery (where applicable) or contact our customer support for further assistance.
Any applicable shipping or return charges may be deducted from the refund amount.
Cash on Delivery (COD) may be available for selected locations.
Please note:
COD availability depends on your delivery address.
Additional COD charges may apply.
We reserve the right to disable COD for certain products, locations, or customers based on operational requirements.
If your package appears damaged, opened, or tampered with at the time of delivery, we recommend:
Do not accept the package if possible.
Immediately take clear photos of the package.
Contact our customer support within 24 hours.
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us.
Website: https://bestoll.com
Email: support@bestoll.com
Our customer support team will be happy to assist you.
© 2026 Bestoll. All Rights Reserved.
